Process Specialist

Descriptions

  • Experience creating, documenting, and managing processes for global/large scale operations
  • Lean Six Sigma Green Belt certification.
  • Facilitates definition and documentation of process and changes required to run operations.
  • Interview end-users in business functions to identify potential process improvement and automation candidates.
  • Capture as-is process flow, including decision points, systems used, effort expended, transaction volumes, whether decision points require human judgement, whether the data is structured or unstructured, the % of exceptions, and the frequency of occurrence.
  • Work with SMEs to ensure all processes are healthy and develop metrics with reporting lead to measure the KPIs and health of processes .

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